Most people won’t call or visit a business until they check the reviews first. Online reviews work like word-of-mouth, except now the entire internet can see them. A few bad comments or low ratings can be enough to send someone looking elsewhere, even if the business...
Customer feedback can sometimes feel like a double-edged sword. On one side, it helps you spot problems you didn’t know existed. On the other, it can be hard to read, especially when it’s negative. No business owner likes to hear complaints, but how you respond...
The COVID19 pandemic has had a drastic impact on every business. The retail industry was among those that hit the hardest. As venturing outside quite literally became the difference between life and death, retail outlets were forced to shut down as governments across...
